Community Manager

The community managers are responsible for the online and offline presence of Digital Girl Africa in their respective cities. This includes organising events, creating and managing content, engaging with our community, and moderating conversations irl and URL.

 

The community managers are the voice of the company and must be able to represent the company in a positive light at all times. She must be able to think strategically about how to grow the online community and must be comfortable working with a team of other online moderators. The community manager must be a quick learner and have a deep understanding of our products and services.​

Duties and Responsibilities

  • Engage with the online community to build relationships and create a positive brand image.

  • Monitor social media platforms for mentions of the company, its products, and its competitors, and report findings to the marketing manager.

  • Generate content for social media platforms, including blog posts, infographics, images, and videos.

  • Create and implement social media campaigns designed to promote our products and services.

  • Moderate comments and discussions on social media platforms and company website.

  • Respond to customer inquiries and complaints in a timely and professional manner.

  • Research and compile data on target markets, customers, and industry trends.

  • Analyze customer feedback to identify areas of improvement for our products and services.

  • collaborate with the marketing manager to develop and implement marketing plans.

  • Organize and manage events irl and url.

  • Maintain up-to-date knowledge of our products and services.

  • Keep abreast of industry news and developments.

Required Skills & Qualifications

  • Qualification in communications, marketing, or related field.

  • 2+ years experience in community management, social media, event organising or related field.

  • Exceptional written and verbal communication skills.

  • Creativity and ability to think outside the box.

  • Strong organizational and time-management skills.

  • Flexibility and adaptability.

Ongoing recruitment